My wife wanted the new Kindle Fire…so I got her one.
Tried to reigster it. Didn’t work…couldn’t get past the registration screen. So I contacted Kindle Customer Support via chat.
After a long conversation with the first support person, they told me I needed to update the operating system. They sent me (free of charge) a USB Cord that allowed me to attach the Kindle to my computer. They gave me instructions on how to update the operating system, which I followed.
That didn’t work.
My second long conversation with Kindle support chat didn’t solve the problem either. They told me to copy the Kindle log files and email them to a support email address. They said they’d get back to me in a couple days. I went away for Thanksgiving and came back…to no response.
I quit being nice about my problem.
My third support chat began forcefully with my expressing extreme disapproval as to what was going on and demanding a replacement. The support representative tried one more fix with me that didn’t work…and authorized the replacement.
The replacement arrived…and I had the same problem with registering the new Kindle.
Then, I tried what I should have done initially…I Googled the problem. I came upon this post written 12 days earlier. I tried the solution (adding my name in the specified field on my Amazon account) and it worked perfectly. I then sent back the first (working) Kindle.
Are the folks at Amazon so f***ing clueless that someone couldn’t have figured this out and let the support reps know? I’m sure they wasted a ton of personnel time (not to mention my time) and expense dealing with not just me but hordes of other folks with the same problem. I’ve had some ridiculous tech support issues before but this one takes the cake.
