My wife wanted the new Kindle Fire…so I got her one.
Tried to reigster it. Didn’t work…couldn’t get past the registration screen. So I contacted Kindle Customer Support via chat.
After a long conversation with the first support person, they told me I needed to update the operating system. They sent me (free of charge) a USB Cord that allowed me to attach the Kindle to my computer. They gave me instructions on how to update the operating system, which I followed.
That didn’t work.